Delivery and Returns

Delivery and returns

DELIVERY INFORMATION:

We aim to dispatch your order within 2 working days of purchase. Delivery charges and details are as follows:

Free delivery:

Available on orders over £75 +VAT, unless the order contains REFLECON products.

Standard delivery:

£5.99 +VAT for all orders, unless the order contains REFLECON products.

REFLECON delivery:

Delivery for REFLECON products is £15 +VAT due to the nature of the product.

Combined delivery charge for orders containing REFLECON products:

If your order contains REFLECON products and the total value (excluding the REFLECON products) is less than £75 +VAT, both the £5.99 +VAT charge for non-REFLECON products and the £15 +VAT charge for REFLECON products will apply.

Delivery services:

We use FedEx and Royal Mail, depending on the size, weight and type of product(s) ordered.

International shipping:

For shipping to the EU and the rest of the world, please contact us directly for a quote.

Once your order has been dispatched, you will receive tracking details so you can track your delivery. Please note that delivery times may vary depending on your location, product type and the delivery service used.

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RETURNS POLICY:

We want you to be completely satisfied with your purchase. If you need to return a product, please follow the instructions below:

Return period:

You have 30 days from the date of purchase to return a product for a refund, provided the product is unused, in its original packaging (where applicable) and in a resalable condition.

Faulty products:

If the product is faulty, you may return it within 30 days of purchase for a refund or replacement, depending on your preference. Faulty products include those that are not as described or do not meet the agreed specifications under UK consumer law.

Your responsibility:

It is your responsibility to return the product to us. All returns must be sent in suitable packaging to prevent damage during transit.

Notifying us:

Before returning a product, please notify us by emailing info@manchester-metrology.co.uk. Include your order number, details of the product(s) you wish to return, the reason for the return and any supporting images (if applicable). You can also call us on 0161 637 8744.

Return address:

Please send all returns to the following address:

Manchester Metrology Ltd
Unit 3, The Wellington Centre,
Whitelands Road,
Ashton-under-Lyne
OL6 6UY

All returns must include a return note with your order number, contact details and the reason for the return to help us process your return efficiently.

Return shipping costs:

You are responsible for the cost of return shipping unless the product is faulty or we have made an error in your order. We recommend using a tracked or insured delivery service for peace of mind, as we cannot accept responsibility for products lost or damaged during return shipping.

Refund process:

Once we receive and inspect your return, we will process your refund or replacement as quickly as possible. Refunds will be issued within 14 days of receiving the returned product.

Personalised or custom made products:

Please note that personalised or custom made products cannot be returned unless they are faulty. These products are exempt from the general returns policy under UK law unless there is a fault with the item.